FAQs





Why should I subscribe?
This is the only place to subscribe to Aston Martin magazine and Yearbook. We will let you know your subscription is about to run out so you can reorder and keep receiving it seamlessly without missing an issue. If you are paying by Direct Debit, you will receive your magazine continuously and seamlessly without any interruptions.

Why do I need to provide a language preference?
We print the magazine in four languages (English, German, Japanese and Mandarin) and need to know which version your prefer.

The yearbook will only be translated once we have evaluated the demand for each language and therefore cannot guarantee that you will receive the yearbook in your language preference. In this case, the default language for the yearbook will be English.

How do I change my name or address?
The easiest way to update your details is by emailing us at info@astonmartinsubscriptions.com’ but please remember to include your full details.

When will my first issue arrive?
Your first issue will normally start with the next available issue unless specified otherwise.

I'm moving overseas and I am a current subscriber, can I still receive my subscription when I move? How do I organise this?
Yes, you can transfer your address to an overseas subscription by contacting us
at info@astonmartinsubscriptions.com. Please note, due to overseas delivery charges, the cost of postage may mean your subscription price is increased.

How do I renew my subscription?
Whether you are taking out a subscription for yourself or as a gift, we will send you a reminder before the end of your subscription.
To renew a subscription, visit www.astonmartinsubscriptions.com to renew. to renew. Please note if you have subscribed via Direct Debit, your payments will be taken automatically so you don't need to renew.

Can I cancel my subscription?
Direct Debit subscriptions may be cancelled at any time however, depending on when you cancel, you will continue to receive your issues until the end of your last payment period.

Can I transfer my subscription to a different magazine?
Unfortunately not, however you can always add to your existing subscription.

Can I request a refund?
If you want to cancel your subscription within the first seven days of ordering then please contact us at info@astonmartinsubscriptions.com.

If I'm giving a gift subscription, do you send anything to the recipient?
No, all subscription communication will be sent to you other than the magazines / yearbook themselves.

When will my subscription expire?
If you have paid for your subscription with a credit/debit card it will be at the end of your term purchased – either receipt of three magazines or one yearbook

My issue hasn't arrived?
The magazines are usually delivered in March, June and October and the yearbook in November. Though we make every effort to ensure all our issues arrive promptly, sometimes they can be delayed or go missing. If your magazine hasn’t arrived, please contact us at  info@astonmartinsubscriptions.com. We will check your address details and arrange for a replacement copy to be sent to you straight away.

My magazine has arrived damaged?
If this occurs please contact us at info@astonmartinsubscriptions.com. Once contacted, one of our agents will arrange for a replacement copy to be sent to you straight away.

I've stopped receiving my subscription, what should I do?
To check the status of your account and to ensure your subscription has not expired, please contact us at info@astonmartinsubscriptions.com. One of our team members will be able to look into your account for you to find out the cause of this matter.

I live overseas. Can I still subscribe to one of your titles?
Yes – we deliver all our titles overseas. To purchase an overseas subscription click on the magazine you want. Select your country and the price for an overseas subscriber will display. Please note, overseas delivery will take longer than UK delivery, so please allow an additional two weeks to receive your overseas copies.

What do you do with my personal information?
We use your personal information provided (e.g. name, address, email address) to process your subscription order. Aston Martin is committed to protecting your privacy and we abide by a strict Privacy Policy regarding the Personal Data we collect from users of our services. Please see our Privacy Policy on https://www.astonmartin.com/en/legal/privacy-policy for further details.

I am having trouble purchasing a subscription online, how else can I buy one?
Please contact us at info@astonmartinsubscriptions.com and someone will contact you to help you with your subscription.

I have paid for my subscription by Direct Debit, how frequently are the payments made? Will I be notified each time a payment is taken?
We will deduct one payment per term, for example if you purchased a 12 month Direct Debit subscription we would take a one off payment within two weeks of purchase and then again after 12 months. You will receive the payment schedule at the time of order.

What is the price in USD$ or other currencies?
Prices will be converted by your credit card company at the current rate of exchange.

Will you confirm acceptance of my order?
In all cases where possible we will send email confirmation of your order within two hours. If we don't have an email address, or if the email address with which we have been provided bounces back, then we will contact you on one of the details supplied to ensure we have your correct details before your order is processed.